MEDCONSULT SENIORS

1. What does MedConsult Seniors offer?
It gives you up to four (4) sessions of outpatient face-to-face medical consultations, unlimited telemedicine access, and unlimited dental consultation services for 12 months from IHC’s nationwide network of accredited medical specialists and dentists.

2. Who can qualify to get MedConsult Seniors?
Seniors, 65 years old and above, can get MedConsult Seniors and register as a Member. Once purchased, registration must be done online at https://services.insularhealthcare.com.ph/.

3. Can I use it when I am hospitalized?
No. The consultation health voucher is only for an outpatient consultation.

4. Is it transferable?
The MedConsult Seniors health voucher is not transferable once successfully registered. The registered name will be the recognized IHC Member.

5. When can I avail the consultation service?
From the day you register (“registration date”), you may avail of consultation services will be activated after three (3) calendar days. Your health voucher is valid for 12 months or up until used.

Example: Registration date is Day 0. If you register on August 1, the activation date will be on August 5, and you can already avail of consultation services. It will then be valid from August 5, 2018 to August 4, 2019.

6. When can i register my product?
You have to register a name to your prepaid plan within 90 days from purchase date. The serial code will be valid up to then. After which, your serial code will no longer be available for register.

7. What is the procedure for availment of the consultation services?
For face-to-face medical consultations, set an appointment with the doctor via phone call prior to the day of your visit to make sure that he will be holding his clinic on the day you desire to have your consultation and to ensure that you will be accommodated. You have to present a Letter of Authorization (LOA), personalized membership health voucher and one (1) valid ID to the doctor on the day of availment.

Note that the consultation must be availed within the LOA validity period, which is with three (3) calendar days starting from day of issuance, and must be provided by the doctor indicated in the LOA.

For telemedicine, request a consultation via SMS to 21585760 (GLOBE/TM) or 225655760 (SMART/TNT) with the following details: IHC membership ID and full name. A medical professional will reach out to you through a call for the consultation

8. How do I get an LOA?
Here are the steps to get an LOA for face-to-face medical consultations:
    Step 1: Select doctor from here. Call doctor's clinic to confirm schedule and availability.
    Step 2: Call IHC Customer Service and request for LOA. (LOA will be sent thru email.
    Step 3: Print LOA.
    Step 4: Present LOA to doctor (Note: LOA is valid for 3 days from date of issuance).

9. Can I avail of medical services without an LOA?
No. You cannot avail of the consultation service without an LOA. The LOA is the document that would inform the doctor that you have been authorized by IHC to have a consultation service.

10. Do I need to generate an LOA every time I will avail of a consultation service?
Yes. A new LOA should be requested for every consultation service. The approval code indicated on the LOA signifies that IHC allows you to have the consultation service.

11. Is there a limit on how many consultations I can avail within a day?
There is no limit on how many consultations you can avail in a day. You just need to generate separate LOAs for each consultation services you would need.

12. Can I avail of any consultation service?
You can avail of consultation services with IHC-accredited general physicians, family medicine specialists, internal medicine specialists (with subspecialties in cardiology, gastroenterology, pulmonology, endocrinology, infectious medicine, nephrology, urology, rheumatology, oncology, hematology, and allergology), general surgeons, orthopedic doctors, ENT specialists, geriatricians, and rehabilitation medicine specialists. You can find the list of IHC-accredited specialists here

13. What is the procedure I need to follow for dental consultations?
Here are the steps to avail of dental services:
    Step 1: Search list of dentists here, select a dentist of your choice and set an appointment before going to the clinic premises.
                   Please inform the dentist that you are under Reliant formerly Filipino Doctors. You may call the following numbers for assistance:.
                        ● Landline : (02)79463418/93457595/79686449
                        ● Mobile nos.: GLOBE 09171489890 / SMART 09399223580/ SUN 09257286830
    Step 2: Upon confirmation of appointment, go to clinic where you will avail of services and present your voucher with valid ID.
For further queries, you may also send an email to fildoc01@yahoo.com or mic@insularhealthcare.com.ph. Please be reminded that the status of accreditation of dentists may change from time to time due to terms and conditions in the Agreement.

14. Can I also request for other services such as example laboratory examinations, etc.?
The consultation health voucher covers only the consultation fee. Other services will not be paid for by IHC.

15. Do I need to pay any additional amount to the doctor if I just requested for consultation services?
No, IHC will already take care of the consultation fee. You should not pay any excess charges relating to the consultation service.

16. Can I enroll a health voucher for someone else as my gift to that person?
Yes, as long as you know the personal data of the individual to be enrolled. We have ER Care prepaid health vouchers that can be given as gifts to your loved ones. The data required for registration are as follows:
   a. Full name
   b. Birth date
   c. Home address
   d. Email address
   e. Mobile number